Shipping Policy

Thank you for shopping with us! At Optimize Your Potential, we are committed to providing a smooth and enjoyable shopping experience. Below is our shipping policy to help you understand our shipping process.

Processing Time

  • Order Processing: All orders are typically processed within 2-5 business days. Please note that our suppliers may require additional time to prepare your order for shipment.
  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email.
  • Shipping Confirmation: After your order has been shipped, you will receive a shipping confirmation email with tracking details (if available).

Order Tracking

  • Once your order ships, we will send you an email with tracking information, so you can monitor the progress of your delivery.
  • Please allow 24-48 hours for the tracking number to be updated in the carrier's system.

Shipping Restrictions

  • We currently ship to most countries worldwide, but there may be certain shipping restrictions based on your location. If we cannot ship to your country, we will notify you during checkout, and you will not be charged for the order.
  • P.O. Boxes: Some shipping methods do not support P.O. Box addresses, so please ensure you provide a physical address at checkout.

Customs, Duties, and Taxes

  • International Orders: For international shipments, your order may be subject to customs duties, taxes, or other fees once the package reaches your country. These charges are the responsibility of the customer and are not included in the cost of shipping.
  • Customs processing can sometimes cause delays. Please be patient, and keep an eye on any updates from the carrier or customs office.

Address Accuracy

  • Please double-check your shipping address when placing your order. We are not responsible for any shipping issues arising from incorrect or incomplete address information.

Lost or Damaged Packages

  • Lost packages: If tracking shows that your package was delivered but you did not receive it, we recommend checking with your local carrier and neighbors. If the issue persists, please reach out to us.
  • Damaged packages: If your package arrives damaged, please take photos of the damage and contact us right away. We’ll work with the carrier and/or supplier to resolve the issue.

Refunds & Returns

  • Since we work with third-party suppliers, we do not accept returns unless the item is damaged or defective upon arrival. If you are unhappy with your purchase or need to return an item, please contact us, and we will guide you through the process.
  • Refunds: If your order is not delivered within a reasonable timeframe (due to carrier delays or errors), we may issue a refund or send a replacement, depending on the situation.